English (UK) 
Deutsch 🚀 How Our Shipping Works
Follow these simple steps to ship your package to the Philippines.
Step 1: Order empty boxes
Choose between XXL or half boxes. Each box is limited to a maximum of 31.5kg.
- XXL Box: 73×44×57cm - Ideal for larger items
- Half Box: 73×44×30cm - Perfect for compact shipments
- Maximum weight: 31.5kg per box
Step 2: Reserve your desired container
Reserve your desired container for shipping to the Philippines.
- Choose your preferred departure date
- Secure your space in the container
- Flexible booking options available
Step 3: Request pickup or drop off at DHL
Request a pickup, send your box at any DHL office, or give it to any DHL driver.
- Option 1: Request pickup at your location
- Option 2: Drop off at any DHL office
- Option 3: Hand over directly to DHL driver
Step 4: Wait for arrival and track your box
Wait for your box to arrive in the Philippines. You can track the position anytime.
- Real-time tracking available
- Notifications on status changes
- Estimated delivery: 6-8 weeks
📍 Track Your Shipment
Track your shipment in real-time – both via DHL (domestic Germany) and via Pinoy24 Container & Box Tracking through to final delivery in the Philippines.
💡 Important Notes
- Each box must not exceed 31.5kg
- Average delivery time: 6-8 weeks
- Pack carefully for safe transport
- Do not pack prohibited items
Container Reservation
Reserve space for your boxes in our containers
1 Select Container
Available Containers:
Loading containers...
2 Reservation Details
✓ Reservation Confirmed
Everything stays great – and stays in the family! 📦✨
📦✨ Everything stays great – and stays in the family!
Dear customers,
After many successful years, I am proud to hand over my logistics business into the hands of my daughter Vanessa Lapasaran.
Nothing changes for you: Our familiar telephone number, the trusted service, and reliability for your shipments to the Philippines remain exactly the same. We also continue to manage your customer data safely for a seamless service. We look forward to supporting you in the future!
Jürgen Riegg & Vanessa Lapasaran
What We Do & Our Services
📦 Balikbayan Cargo Transport – Reliable from Germany to Any Place in the Philippines
Pinoy24 is your DTI- and customs-authorized specialist for affordable, secure door-to-door shipping of personal goods to the Philippines.
Direct delivery to the recipient’s doorstep anywhere in the Philippines – customs clearance and Philippine import duties included.
XXL Box (73×44×57 cm) or Half Box (73×44×30 cm) – max. 31.5 kg per box. Free address and fragile stickers included.
200 € basic insurance coverage included in standard freight. Additional insurance (+200 €) available for just 10 € per box.
All competitor boxes accepted without problem (calculated by volume via our online calculator).
Direct Online Services:
We speak Tagalog, English, and German · Mon–Fri 9:00–18:00, Sat 9:00–13:00
Contents of a Balikbayan Box & Packing Guidelines
📋 What Can You Put in a Balikbayan Box? Packing & Customs Rules
A Balikbayan box is a traditional package containing personal gifts (pasalubong) for your family and loved ones in the Philippines. To ensure smooth customs processing, please follow these guidelines:
✅ What is Allowed:
- Personal presents and household items
- Non-perishable food (chocolates, sweets, canned food, coffee, etc.)
- Clothes, shoes, bedsheets, blankets, bags
- Toiletries, cosmetics, soaps, shampoo
- Toys, school supplies, decorations
- Important Rule: Maximum 12 pieces per item type (more than 12 identical items is deemed commercial by customs).
❌ What is Strictly Prohibited:
- Weapons of any kind, ammunition, firearms, explosives
- Flammable liquids, gas containers, paints, fuel, batteries
- Dangerous chemicals and hazardous goods
- Drugs and narcotics of any type
- Prescription medicines (unless accompanied by doctor's prescription)
- Pornographic material
- Perishable food, raw meat, fresh fruits
- Cash, bullion, gold and silver jewelry
- Commercial goods or vehicle/motorcycle parts
For occupational health & safety and DHL rules, each box must not exceed 31.5 kg. Please distribute heavier contents into two boxes.
German customs allows personal export of up to 1,000 € declared value per sender per container shipment.
Each XXL box is insured up to 200 € against loss in standard freight. Higher insurance (+200 €) available for only 10 € per box.
Near East War
Important Shipping Update: Your Packages are Safe
In light of current headlines regarding the Middle East conflict, we have received inquiries about the security of our transport routes. We would like to reassure you: Your shipments are not affected.
At Pinoy24.de, we took proactive measures more than a year ago. Since the Middle East route (Suez Canal/Red Sea) has been considered unstable for a long time, we have consistently adjusted our logistics.
- Alternative Route: All our packages are safely transported via the route around South Africa (Cape of Good Hope).
- Stability: While this route is geographically longer, it provides the necessary safety and continuity for your cargo.
- Experience: We have been successfully using this proven detour for over 12 months.
You do not need to worry about delays or risks caused by current political tensions in the Middle East region. We ensure your package reaches its destination safely – as always.
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Email und Kontakt
💬 Haben Sie Fragen oder benötigen Sie Unterstützung?
Unser freundliches Team berät Sie gerne auf Deutsch, Tagalog oder Englisch zu allen Fragen rund um Kartonbestellung, Abholung, Container-Termine und Zollabwicklung.
🕒 Bürozeiten: Montag – Freitag 9:00 – 18:00 Uhr | Samstag 9:00 – 13:00 Uhr
